Privacy Policy

​

Last Updated: June 2026
 

At Pavilion Travel Group, we understand that privacy matters. We are committed to protecting and respecting your personal information and handling it in a fair, transparent and secure way.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, submit an enquiry, join our mailing list, or engage us for travel, hospitality, concierge or event services.

By using our website or providing your information to us, you agree to the terms outlined within this Privacy Policy.

Who We Are

Pavilion Travel Group is a premium travel, hospitality and events company specialising in bespoke corporate experiences, sports hospitality, concierge services and global destination management.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@paviliontravelgroup.com
Company Number: 17245862

Information We Collect

We may collect personal information from you when you:

• Visit our website

• Submit an enquiry through our contact form

• Request a quotation or proposal

• Subscribe to our mailing list or newsletter

• Contact us by email, telephone or social media

• Make a booking for travel, hospitality, concierge or event services

The information we may collect includes:

• Name

• Company name (where applicable)

• Email address

• Telephone number

• Billing information and payment details

• Travel preferences and requirements

• Event or hospitality requirements

• Passport information or travel documentation (where required to facilitate bookings)

• Information relating to dietary, accessibility or special travel requirements where relevant

• Any other information you choose to provide to us

We may also collect technical information through our website, including:

• IP address

• Browser type and device information

• Website usage data

• Pages visited and time spent on our website

How We Use Your Information

We use your information to provide a seamless, professional and tailored service.

This may include:

• Responding to enquiries and requests

• Preparing quotations and proposals

• Arranging and managing travel, hospitality and concierge services

• Facilitating bookings and supplier coordination

• Processing payments and invoices

• Communicating with you regarding your enquiry or booking

• Providing customer support

• Improving our website and services

• Maintaining records for legal, financial and operational purposes

Where appropriate, we may also use your information to personalise your experience with Pavilion Travel Group.

Marketing & Mailing Lists

If you subscribe to our mailing list or opt in to receive communications from us, we may contact you with:

• Travel inspiration and destination updates

• Hospitality and event opportunities

• Corporate experience ideas

• Industry insights and exclusive updates

• Relevant Pavilion Travel Group news and services

We will only send marketing communications where we have your consent or another lawful basis to do so.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly at info@paviliontravelgroup.com

We will never sell your personal information to third parties for marketing purposes.

Legal Basis for Processing Your Information

We only process your personal data where we have an appropriate legal basis to do so, including:

Contractual Necessity

Where we need your information to provide quotations, arrange travel or fulfil services you have requested.

Legitimate Interests

To operate and improve our business, provide customer support and communicate relevant information.

Consent

Where you have chosen to subscribe to marketing communications or agreed to specific uses of your data.

Legal Obligations

Where we are required to retain or disclose information for legal, accounting, regulatory or fraud prevention purposes.

Sharing Your Information

To provide our services, we may share relevant personal information with carefully selected and trusted third parties where necessary.

This may include:

• Hotels and accommodation providers

• Airlines, rail, transport and transfer providers

• Hospitality and event partners

• Venue operators

• Concierge and destination management partners

• Travel and logistics suppliers

• Payment processing providers

• Professional advisers and service providers supporting our business

We only share information where necessary to fulfil your enquiry, booking or requested services.

International Transfers

As Pavilion Travel Group provides international travel and destination services, your personal information may occasionally be transferred outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure your information is protected and handled securely in accordance with applicable UK data protection laws.

Payments & Financial Information

Where bookings or services require payment, we may collect and process payment-related information.

We take reasonable precautions to ensure payment information is handled securely. Payment details will only be used for the purpose of processing agreed services and fulfilling contractual obligations.

We do not store payment card details unless necessary and legally permitted.

Website Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, performance and user experience.

Cookies may be used to:

• Understand how visitors use our website

• Improve website performance and navigation

• Analyse visitor behaviour and website effectiveness

• Support security and website functionality

We may use analytics tools, including services provided by third parties, to better understand website usage.

You can adjust cookie settings within your browser at any time.

By continuing to use our website, you consent to the use of cookies in accordance with our website settings.

Data Security

We take reasonable and appropriate steps to safeguard your personal information against unauthorised access, misuse, disclosure, alteration or loss.

While we take security seriously, no method of transmission over the internet can be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary to:

• Fulfil our contractual obligations

• Manage bookings and enquiries

• Meet legal, tax and regulatory obligations

• Resolve disputes or enforce agreements

Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data in certain circumstances

• Restrict or object to certain processing activities

• Withdraw consent where consent has been relied upon

• Request transfer of your personal information

To exercise any of these rights, please contact us at:

info@paviliontravelgroup.com

​

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or business operations.

Any updates will be published on this page and become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Pavilion Travel Group
Email: info@paviliontravelgroup.com

If you are unhappy with how your information has been handled, you also have the right to raise concerns with the UK Information Commissioner’s Office (ICO).